Broken Tile Replacement in Nashville / Brentwood

Had Footprints Floors install the backsplash on my new house. It turned out great! They were very professional and easy to work with. Very prompt in responses and getting the free estimate done and they were able to get the work scheduled very quickly. It took Andy one day to complete the backsplash and he did amazing!

We had our hardwood floors refinished and from start to finish the customer service from Footprints Flooring was phenomenal. Saul came out and prepared our quote and reviewed with me prior to leaving. We were having other work done at the house so it took a while for us to be ready to set a start date. I asked Saul to reach out on certain occasions to see where we were and he did. A few days prior to starting the project they came out a placed sample colors on the floor for us which was absolutely necessary because the shades can look completely different from the display colors once on the floor. When we decided all of our top picks wouldn’t work Saul suggested we try one more color, and it was perfect for us! The crew and Saul arrived on time to start the work. Miguel was the crew manager and they got right to work. We rented a local Airbnb so we were able to stop by frequently to check out the progress. Once complete Saul did a final walk through we us and there were a couple of spots we needed addressed and those were promptly handled. We are so happy with the final results on our floors!! The communication and and customer service we received from Footprints Flooring is the best we have experienced with any company we have ever worked with. I highly recommend them to anyone for their flooring needs.

Kyle and team were great! I love the way my new floor looks! I would definitely work with them again.

Josh and his team are amazing! We damaged a hardwood floor with a piece of heavy furniture and it looked irreparable. Less than 24 hours later, it would take special glasses to see the mark and the price was shockingly, amazingly fair. So fair, in fact, I feel I probably owe them a favor.

We hired Footprints Flooring to redo the floors in our historic 1940’s home. The previous owners had removed the original hardwood floors and replaced with cheap flooring and carpet which was in pretty bad shape. We were dealing with a few very uneven floors and quirky parts of the home due to its age. The team at F.F. were so reassuring and went above and beyond in addressing our concerns, and were able to completely level out the floors while installing our new oak flooring. The finish work is really remarkable, and you can tell how much time and care they took while installing. We couldn’t recommend them more, and will definitely be calling them when it comes time to remodel our bathroom floors. Thank you!

Great experience, very good craftsmanship. A job well done, I would definitely recommend them.

Saul and his team did a great job with my kitchen back splash and bathroom. They were punctual and attentive. Friendly and professional. Great service I would recommend and I will work with them again if I need any more tile work.

Great experience from start to finish working with Footprints Floors. They rescreened the hardwood floors on the first floor of my home and removed all the furniture and returned twice to put back the furniture after 24 hours and the carpets after 3 days. Their work was diligent and well executed, and they were a pleasure to work with.

Footprints Floors sanded and refinished the hardwood floors in my kitchen and foyer. The workers did an awesome job.

Josh, Saul, and Miguel and the crew were absolutely amazing to work with. They were efficient, hard working, conscientious, and did a fantastic job on all my floors. Highly recommend this group!

We have used Footprint Floors for two large flooring projects with different flooring materials over the past 4 years. Saul and his crew are skilled, knowledgeable, communicative, efficient, and professional. For both projects, the cost was an excellent value for the quality and quantity of work. We highly recommend Footprint Floors!

I used the “Thumbtack” app to find this business - as I was searching for someone to install tile backsplash in my kitchen. The business messaged me back on the app - which I missed - so they followed up with a phone call (which I appreciated). I spoke to someone named… Kyle… I think… to schedule my in home quote. He set me up with someone named Austin who was to come out the next day. The day of the scheduled quote - Austin text first thing saying he had a personal situation to deal with and asked if we could reschedule - which was totally fine. So, we reschedule for the following Tuesday at noon (I had to move my work schedule around to accommodate this appointment, but was okay doing so because I want to get the tile up). I text and called Austin (at the number he text me from the previous week) the morning of the rescheduled appointment to confirm - but I never heard back. Around 12:30 (because he was due at noon), I decided to call the business phone number listed in the Thumbtack app to see if anyone could get me an update on Austin’s ETA. When I called this time, I spoke to Kyle again, I believe (sorry if I’m getting the name wrong). Kyle had no record of my rescheduled appointment - and suggested I try to contact Austin myself. I let him know I already tried that - with no success. He (Kyle) said he’d try to contact him and get back to me. I never heard back after that (two days ago). All in all, I’m on the search for another business to help install - but just wanted to share my experience here so others could be informed of the lack of professionalism and follow up from this company. To the business - I appreciate that you all do free in home quotes (that’s very helpful for someone needing work done) - it just is unfortunate that you chose to ghost a potential customer. Thank you for your time and attention to this matter. Update (5/9 @ 11:30am): just spoke to the owner of the business who was unaware of the above mentioned situation. I appreciate the call and explanation. He offered to come out and personally do an estimate for us - so we will be proceeding with that plan. Again, thank you for the call and making it right - that means a lot. Also, Austin called to rectify the situation as well - which was unexpected but really appreciated. Overall after we get through the estimate process and come to a conclusion, I’m happy to update the overall rating. Update (5/14): Josh came out and did an estimate for us. I appreciate the quick turnaround and attention to the initial issue. All in all, the quote was higher than I anticipated (more than I paid for the tile itself) - and I’m sure this will be a similar story regardless of who gives the quote, so nothing against this business (I understand time and labor costs have to be accounted for). Thanks!

I have used Footprints for 3 flooring projects and 1 tile project and they are one of the best contractors I have worked with. Everyone from the estimators, project managers, and installers were excellent. Could not recommend them more!

Great flooring company .Highly recommended. On time , awesome work and very organized . Thanks !

Hired to complete a project that was not finished by first contractor. They did an amazing job , cleaned after them and a lot of attention to detail.They came for a walkthrough and showed on time

These guys did a very professional job! Affordable and efficient. Glad I got in touch

Nothing but patient professionals from start to finish. I love my new backsplash! Thank you!!! Highly recommend!

Footprint Floors did a great job on our sanding and staining of pine floors. We had some water damage in one area, where the they had to be replaced. They took our dark finished to a lighter finish and I’m completely happy with the final product. They were very knowledgeable and could explain water versus oil base with the pros and cons of each. Saul always communicated with us on the timeline and followed through with what he said he would do. The workers were very courteous and easy to work with. I would highly recommend this crew to anyone. I even found a nickel on the countertop after they were finished. Definitely a crew with high integrity!

Quick, professional, and meticulous! Always on time, easy communication, and great customer service!

Highly recommend!! From beginning to the end they are so friendly, puctual, efficient and hard working! Nit to mention my floors look great!!!