Schedule

Owner's Panel (Production)

Room: Ponderosa

Friday, February 2, 8:30 AM - 10:00 AM

Speaker(s)

Dave deBear

Owner

Footprints Floors of Sout New Jersey

Dave deBear

Owner

Footprints Floors of Sout New Jersey

David has been in the Ceramic Tile industry for about 30 years or so. He spent 23 years with Custom Building Products as the National Business Development Manager and Architectural Services Manager along with representing Custom on many industry technical committees such as NTCA, TCNA, ANSI and ISO Technical Advisory Council, He also spent several years as a Sales Manager for NAC Products. David is a certified tile consultant and has created over 30 AIA continuing education programs for architects and engineers. Joining Footprints Floors three years ago has been a great experience and is having some fun along the way.

I hope to be able to share my experiences and knowledge with the Footprints family so we all may be more successful.

Clint Morse

Owner

Footprints Floors of Columbus and Dayton

Clint Morse

Owner

Footprints Floors of Columbus and Dayton

Clint is an Ohio native and has had a variety of experiences through the years. He’s had jobs in a range of areas from food service, to manual labor; time in the military to corporate America. Those experiences have taken him to large cities like NY, LA, and Chicago and across the world to Europe as well.

When it came to starting his own business Clint’s wife Hiroko was sure there wasn’t any better place for them than Columbus, Ohio where they first met. Clint started his franchise in late 2020 the first year of Covid. It’s been a great experience and an exciting journey although as you might relate to with some ups and downs but if he could go back in time and choose all over again he’d still be a Footprints Floors owner. Clint and Hiroko live in Westerville, Ohio with their dog Mycroft. When they're not working they enjoy hiking with him in local parks. They are “foodies” so they love cooking or trying a new restaurant spot. They also love to travel having been to over 30 cities across the US, Canada, & Japan.

Carson Canedy

Owner

Footprints Floors of Minneapolis Metro

Carson Canedy

Owner

Footprints Floors of Minneapolis Metro

Description

DAVE DEBEAR: Crew & Customer expectations - the impossible task
This discussion will face the challenges of crew and customer expectations head on. Lets face it, crews and customers speak very different languages and it is our responsibility to be the translator. We will dive into the true definitions of diplomacy and insanity (it seems that they go hand in hand).

Topics will include creating the “team environment” with the crews and how to instill a sense of pride when putting their name on the work. We will take a look at what makes the customer so confused about what it is we do and how we go about our work. Creation and management of values for both are critical to the success of your Footprints Floors franchise.

Learning Objective: We will determine the best processes to coach, mentor and guide crews through the daily tasks and longer-range objectives for their business. We will look into the spaces where our customers live and determine best practices for setting expectations. To bring it all together, we will determine which language is best for each situation so that the customer is satisfied and the crews are proud of their work.

CLINT MORSE: Owning your business got you feeling like you're running a million miles an hour? - How your Great Game can help!
Using the Great Game = PERSPECTIVE. Consider it a “God’s eye view of your business.” it give you the perspective to work on your business not just in your business! Come and learn how the Great Game can be a powerful tool with regards to understanding your Financial Picture and also utilized as a great tool in the practical management of the Production side of the business.

CARSON CANEDY: The Day to Day Habits of a Franchisee
Managing your business by utilizing the Great Game, proactively organizing crews, planning your day, being efficient, adjusting your attitude, and staying organized.